Understanding Vehicle Repair and Insurance: A Customer’s Guide

Important Things To Know When Getting Your Vehicle Repaired

Welcome to Redeemed Auto Body in West Monroe, LA!

At Redeemed Auto Body, we specialize in collision repair, ensuring your vehicle is restored to its pre-accident condition. We follow OEM procedures and provide exceptional customer support and assistance through insurance claims. Our mission is to offer the best auto body repair service in West Monroe, LA 71292.

What You Should Know About Vehicle Repairs

1. Restoring Your Vehicle:
At Redeemed Auto Body, our commitment is to restore your vehicle’s safety, function, and appearance to its pre-accident condition. We use necessary repairs, procedures, parts, and materials, as recommended by vehicle and paint manufacturers, regardless of prevailing market practices. Each repair is unique, just like every accident, and we treat it as such.

2. OEM Procedures:
We strictly follow Original Equipment Manufacturer (OEM) procedures and recommendations to ensure your vehicle is repaired correctly and safely. This adherence to high standards guarantees the longevity and performance of your vehicle.

Navigating Insurance Claims

1. Fair Payment for Repairs:
Our collision repair facility should receive payment for only those repairs, procedures, parts, and materials necessary to restore your vehicle. Insurers should not deny payment for necessary repairs just because other shops might not charge for them.

2. Adjuster Conduct:
Insurance adjusters must treat all claims fairly, conduct thorough investigations, act diligently, and be knowledgeable about the claims they handle. This ensures a fair assessment and approval of necessary repairs.

3. Your Right to Choose:
Louisiana’s steering law protects your right to choose your repair shop. Insurers cannot recommend a shop without informing you that you can take your vehicle anywhere you prefer. They also cannot withhold payment if you choose a shop outside their network.

4. Timely Loss Adjustment:
Insurers should start the loss adjustment process within 14 days of receiving notification of the loss. This helps expedite your claim and gets your vehicle back on the road sooner.

5. Rental and Diminished Value:
If the accident wasn’t your fault, the at-fault driver’s insurance company is responsible for paying for a rental vehicle while your car is being repaired. Additionally, they should compensate you for the diminished value of your vehicle, reflecting the loss in its market value post-repair.

Why Choose Redeemed Auto Body?

• Expert Collision Repair: We specialize in collision repair, following OEM procedures to ensure your vehicle is restored to its pre-accident condition.
• Customer Support: We offer great customer support and assist you through every step of the insurance claims process.
• Local Service: Conveniently located in West Monroe, LA, we proudly serve Monroe and surrounding areas of Ouachita Parish.

Contact Us

Redeemed Auto Body
2144 Jonesboro Rd, West Monroe, LA 71292
Email: RedeemedAutoBody@gmail.com
Phone: (318) 789-6675

Your satisfaction and safety are our top priorities. Let us help you navigate the repair and insurance process with ease and confidence.